
AI IT Support for Small Business
Built a client-facing platform spanning CRM, scheduling, meetings, billing, analytics, infrastructure telemetry, and AI-assisted workflows.
Open productI take unclear requirements from conversation to working software, then stay responsible through deployment, debugging, and support.

Built a client-facing platform spanning CRM, scheduling, meetings, billing, analytics, infrastructure telemetry, and AI-assisted workflows.
Open product
Connected deterministic tools, privacy-aware identity, sharing, administration, payments, and context-aware AI around private user data.
Open productBuilt a Next.js and React workflow with Node-side APIs, PostgreSQL, encrypted storage, audit history, webhooks, identity paths, and a Rust verification component.
View repositoryI am a product engineer and founder with 15+ years taking hard-to-define problems from conversation to production. I have usually worked as the only engineer or technical lead, owning the product, software, infrastructure, deployment, and the operational work after launch.
React, Next.js, TypeScript, Node.js
REST, GraphQL, PostgreSQL, background jobs
Useful automation grounded in real operations
Authentication, permissions, auditability, failure modes
AWS, Docker, Linux, deployment, monitoring
Discovery, communication, debugging, and support
Career record
Grew a freelance engineering practice into a small technical shop; earned Upwork's Top Rated badge and ranked among the top 10% of freelancers. Own product discovery, architecture, implementation, infrastructure, deployment, debugging, and support across web applications and SaaS.
Owned full-stack implementation across web applications, integrations, and product releases. Reviewed and hardened application, identity, transaction, and integration paths for systems designed to handle meaningful value.
Led infrastructure readiness, recovery verification, monitoring, incident response, and escalations. Served as primary technical contact for SOC 1 and SOC 2 audits under SSAE 18 and owned backup and disaster-recovery verification.
Built centralized applications connecting CRM, provisioning, onboarding, and service operations across locations. Translated cross-department handoffs into explicit workflows across client environments.
Operated and troubleshot networks and endpoints for SMB clients. Built diagnostic and support tooling around recurring operational needs and communicated directly with business owners and end users.
Operated shared enterprise infrastructure consumed across application teams and customer environments. Coordinated access, change, incident, escalation, backup, and compliance work across technical and business stakeholders.
Built a Next.js and React workflow with Node-side APIs, PostgreSQL, encrypted storage, audit history, webhooks, identity paths, and a Rust verification component.
A selected product example showing end-to-end ownership.
Built a client-facing platform spanning CRM, scheduling, meetings, billing, analytics, infrastructure telemetry, and AI-assisted workflows.
Taking difficult software from incomplete requirements through production and support.
Top Rated independent freelancer; I do the work and communicate directly.
Helped teams ship software used in fundraising totaling millions of dollars.
Careful handling of authentication, auditability, purchasing, ownership, and high-value workflows.
Pulsebyte answers questions about how Chad's work maps to the Independent Upwork Client role — projects, stacks, outcomes, and what is direct versus adjacent experience.
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